Grievance Redressal

Effective Date: June 1, 2026

In compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023 (DPDP Act), Bunkd designates a Grievance Officer to receive and resolve complaints from users (Data Principals) regarding content, conduct, account actions, or the handling of personal data.

Grievance Officer

For complaints about content, account actions, or personal data handling

DesignationBunkd Grievance Redressal Cell

Emailgrievance@getbunkd.in

Postal AddressDehradun, Uttarakhand, India

Working HoursMon–Fri, 10:00 – 18:00 IST

Response SLAAcknowledge within 24h · Resolve within 15 days

Note for Bunkd operators: Replace the postal address with the registered office address before live-mode go-live, and add the named Grievance Officer (Name + Designation rows) once a person is formally designated. The IT Rules 2021 (Rule 3(2)(a)) and DPDP Act §8(9) require a contactable physical address and a named Grievance Officer. Once you register a legal entity, also add the entity's full registered name and CIN/Udyam number.

1. What You Can Raise a Grievance About

You may file a grievance with the Grievance Officer for any of the following:

Content on the platform — a user profile, photo, or chat message that you believe violates our Terms of Service, is unlawful, defamatory, obscene, harasses you, or infringes your intellectual property.
Personal data handling — a request to access, correct, or erase your personal data; withdraw consent; or a complaint that your data has been processed in violation of the DPDP Act.
Account actions — appeal of a ban, suspension, or content removal you believe was made in error.
Refund or billing disputes that were not resolved via refunds@getbunkd.in.
Information requests from law enforcement (use law-enforcement liaison: legal@getbunkd.in instead).

2. How to File a Grievance

Send an email to grievance@getbunkd.in from the email address registered on your Bunkd account, including:

Your full name and the phone number registered on your Bunkd account (for identity verification).
A clear description of the grievance (what happened, when, links / screenshots / user IDs if applicable).
The relief you are seeking (e.g. removal of specific content, restoration of your account, deletion of your data, a written response on a data-handling question).
Any supporting documents — screenshots, transaction references, prior correspondence with our team.

If you do not have access to your registered email (e.g. you lost access to the SIM that received OTPs), include a government-issued ID matching the name on the account so we can verify you are the legitimate complainant. We will not disclose the ID to any other user.

3. Resolution Timeline (statutory)

Within 24 hAcknowledgement of receipt — automated reply confirming we received your grievance and assigning a ticket number.

Within 72 hFor urgent removal requests involving non-consensual intimate imagery, impersonation, or child sexual abuse material — content removed pending investigation.

Within 15 daysResolution of the grievance and written response to you, as required by IT Rules 2021 Rule 3(2)(a) and DPDP Act §13.

Day 16+If you are not satisfied with the resolution, you may escalate (see Section 4).

4. Escalation Paths

4.1 Data Protection Board of India

For grievances about personal data handling that remain unresolved after our 15-day window, you may approach the Data Protection Board of India constituted under the DPDP Act. The Board's contact details are published on the Ministry of Electronics and Information Technology (MeitY) website.

4.2 Grievance Appellate Committee

For grievances about content moderation, account actions, or our decisions as an intermediary, you may appeal to a Grievance Appellate Committee constituted under Rule 3A of the IT Rules 2021, within 30 days of our final response. Details and the online portal: gac.gov.in.

4.3 Cybercrime & Police

For criminal conduct (threats, blackmail, fraud, sexual harassment, etc.), file a complaint at cybercrime.gov.in or your nearest police station. Bunkd will cooperate with valid legal process from law-enforcement authorities.

5. Your Rights as a Data Principal (DPDP Act)

Under the Digital Personal Data Protection Act, 2023, you have the following rights with respect to your personal data:

Right to access — request a summary of the personal data we hold about you and how it has been processed.
Right to correction and erasure — request correction of inaccurate data or erasure of data that is no longer necessary for the purpose it was collected.
Right of nomination — nominate another person to exercise these rights on your behalf in the event of your death or incapacity.
Right to grievance redressal — the right to a readily-available mechanism for grievances, which this page implements.
Right to withdraw consent — withdraw consent for any data processing where consent is the lawful basis, with the same ease as it was given.

To exercise any of these rights, email the Grievance Officer (grievance@getbunkd.in) or use the in-app self-service at Profile → Settings → Data & Privacy.

6. Automatic In-App Actions

Some common actions are available instantly inside the app without needing to email us:

Block a user — tap the menu on their profile or in chat → Block. Effective instantly.
Report a profile — tap the menu → Report → choose category. Reports of severe violations are reviewed within 24 hours.
Delete your account — Profile → Settings → Delete Account. Triggers permanent erasure of your profile, photos, swipes, matches, and chats (see Privacy Policy §3).
Cancel a subscription — Profile → Settings → Manage Subscription → Cancel. Effective at the end of the current billing period (see Refund Policy).

7. Records & Transparency

We maintain a register of grievances received and the actions taken. Aggregated, anonymised statistics (number of grievances, average resolution time, action breakdown) may be published periodically as required by future regulations.